Terms and Conditions

Last updated: 8 October 2026.

These terms apply to use of this website and, where incorporated into an accepted quotation or engagement, to services provided by ITM Business Solutions. "You" means the person making the enquiry or the client named in the engagement. If you act for an organisation, you must have authority to give instructions on its behalf.

A separately agreed written engagement may contain service-specific provisions. Those provisions take priority where they expressly differ from these general terms, subject to applicable law. The quotation or engagement should identify the contracting parties and the applicable terms. Browsing the website or sending an enquiry does not by itself create a paid engagement.

ITM Business Solutions provides practical support with organisation formation, compliance administration, supplier registration, licensing and business documents, within the scope agreed for each client. Services may involve preparing information, reviewing documents, assisting with submissions and following up with the relevant authority.

Website articles, checklists and service descriptions are general starting guidance, not a complete assessment of your circumstances or a substitute for advice from an appropriately qualified professional where needed. Requirements can change and an authority may request additional information. We do not act as a government authority or promise legal, tax or other regulated advice outside an expressly agreed, appropriately authorised service.

You may make an initial enquiry without an account, uploading documents or paying a fee. A consultant reviews your request and confirms the proposed scope before you decide whether to proceed. A reference number acknowledges the enquiry; it is not an approval, registration certificate or guarantee that an application has been submitted.

Before paid work begins, a written quotation should identify the services, deliverables, exclusions, required information, professional charges, known statutory or third-party charges, payment arrangements and any validity period. If a fee, deadline or obligation is unclear, ask for clarification before accepting.

Acceptance must identify the quotation and revision being approved and be communicated through an agreed written channel. An enquiry form's contact permission is not acceptance of a quotation. If the scope or price changes, the change must be explained and agreed in writing before additional chargeable work proceeds. Expired quotations require reconfirmation.

No payment is requested until you approve a written quotation. The accepted quotation sets out any deposit, staged payment or balance requirements, the payment currency and applicable taxes. Website categories or package descriptions are not a binding price unless expressly stated in a quotation.

Professional fees are separate from authority fees and other third-party costs. Where an external fee changes or an unforeseen requirement creates additional costs, we will explain the effect and seek agreement where required. We do not treat undisclosed extra work as automatically authorised.

Use only payment instructions confirmed by ITM Business Solutions through its official contact channels. If instructions change unexpectedly, verify them independently before paying. Keep proof of payment. We will not ask for your banking PIN or a one-time authentication code.

You must provide accurate, complete and lawful information; disclose relevant deadlines and previous submissions; and review drafts or particulars when asked. You remain responsible for the truth of statements made on your or your organisation's behalf. Tell us promptly about changes or errors. Do not submit forged documents, conceal material facts or request misleading representations.

You must have permission to share information about other people and to use any logos, text or other material supplied for business documents. Keep original documents and your own copies of records. Where a signature, certification or direct authority action is needed, the responsible person must complete it; our assistance does not replace that responsibility.

Preparing a quotation does not authorise us to sign, file, incur authority charges or access an official account on your behalf. The required mandate and instructions must be agreed for the service. You may be asked to approve the information before submission or to complete an action directly with the authority.

Withdrawal or changes to instructions should be communicated promptly in writing. We will explain what can still be changed and what has already been done. We cannot guarantee reversal of a submission, payment or authority action that has already occurred.

Any timescale is an estimate unless expressly agreed otherwise in writing. It may depend on complete information, client responses, authority availability, verification, system outages and third-party processing. We will communicate relevant delays or additional requirements when known.

Authorities decide whether to accept, approve, reject or query submissions. ITM Business Solutions does not guarantee registration approval, tax clearance, a licence, tender awards, procurement opportunities or any other decision outside its control. Urgency does not override statutory requirements or create priority treatment by an authority.

We use the contact details and channel you provide for the enquiry or engagement. Keep these details current and check messages for requests requiring your action. Important scope, price and acceptance decisions should be recorded in writing, even if discussed by telephone.

If you create an account, keep credentials confidential and use it only for authorised purposes. Notify us of suspected unauthorised access. Available account features do not imply that a payment system, secure document vault, shared organisation workspace or continuous compliance-monitoring service is included in your engagement.

An account is not required for an initial enquiry. Closing an account does not cancel an engagement, remove outstanding lawful obligations or automatically erase records that must be retained.

If you wish to cancel, contact us promptly in writing with the quotation or enquiry reference. We will confirm the work completed, commitments already made and the proposed financial adjustment. Unless a lawful written arrangement provides otherwise, amounts for work not performed and uncommitted costs should be returned, with any deduction explained and supported. Statutory rights take priority over an engagement's cancellation provisions.

Authority and third-party payments may be subject to the recipient's refund rules. An adverse authority decision does not alone mean that professional work properly completed was not delivered. Equally, these terms do not remove remedies for deficient services or charges that were not authorised. Raise an error or concern promptly so that we can assess an appropriate correction, further work or refund where justified.

You retain rights in materials you provide. You permit ITM Business Solutions to use them as necessary for the agreed service. The quotation should identify the deliverables, whether editable source files are included, and any third-party licences affecting their use.

On payment of the agreed charges, you may use final deliverables for their agreed business purpose, subject to any expressly disclosed licence restrictions. ITM Business Solutions retains its pre-existing methods, reusable templates and general know-how. No transfer of another party's intellectual property is implied. Client documents or branding will not be used as a public case study without permission.

Information received for an enquiry or service is handled under our Privacy Policy. Relevant disclosure may be necessary to authorised staff, service providers or an authority for the agreed task, or where legally required. Please follow our Document Handling guidance and use the channel agreed for sensitive records. A public contact form is not an appropriate place for passwords or unnecessary identity documents.

Do not attempt unauthorised access, disrupt the website, impersonate another person or use our services for unlawful conduct. We may restrict access or pause work where reasonably necessary to address misuse, missing authorisation, unlawful instructions or an unmet agreed payment obligation. Where appropriate, we will explain the reason and give an opportunity to resolve the issue; urgent security or legal concerns may require immediate action.

Either party may propose ending an engagement in writing. The consequences depend on the accepted scope, work already performed, committed costs and applicable law. Ending an engagement does not remove confidentiality obligations, accrued payment obligations or statutory rights. We will discuss reasonable handover of completed work and records, subject to lawful restrictions.

ITM Business Solutions is responsible for carrying out its agreed work with reasonable care and skill. We are not responsible merely because an independent authority declines an otherwise properly prepared submission. If a problem arises, responsibility and any remedy will be assessed against the agreed scope, the facts and applicable law.

Nothing in these terms excludes liability that cannot lawfully be excluded, excuses fraud or deliberate misconduct, or waives protections available under Zimbabwe's consumer-protection or data-protection laws. There is no blanket exclusion of all responsibility or automatic forfeiture of every payment.

Send complaints through the current details on our Contact page, giving the relevant reference, what happened and the outcome you seek. We will review the matter and respond with findings or proposed next steps. You remain entitled to seek assistance from an appropriate regulator, consumer body, independent adviser or court; using our complaints process does not waive that right.

These terms are governed by the laws of Zimbabwe. Disputes may be brought before a court with lawful jurisdiction. Any agreed mediation or other resolution process must preserve rights that cannot lawfully be waived.

The date above identifies this version. Updated website terms apply prospectively. Changes to an existing accepted engagement require agreement where necessary and will not be used to impose an undisclosed retrospective price or scope change. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.